Job Description

Job Title

Team Manager – Export

Incumbent Name

Reporting to

Chief Executive Officer (CEO)

Purpose

Prepare, Implement and Monitor strategies & policies for achieving targeted sales, TP and improve International presence on a sustainable basis. Strategically Market and Industrial Product in the international markets by identifying customers and their needs.

Key Accountability

Accountability

Key Activities

KPI

Profitable Growth

· Prepare sales plan and ensure that the sales team achieve the set RCV & TP targets of Export Sales.

· Create schemes / incentives / discount structures for International Customers.

· Identify and increase sales of High TP products.

· Focus on improving Low TP Products.

· Prospect & identify opportunities and convert them into business.

· Analyse and monitor the current global markets and prepare a business plan to identify and develop new sales opportunities for the export.

· Actively follow current industry trends, market and competitors’ activities and use them to rationalize product portfolio & new product development.

· Negotiate shippers, agents, etc to ensure smooth supply of material upon customer’s port.

· RCV

· TP

· Impact of Schemes

Market Development & Penetration

· Develop and Implement strategies for enhancing market share.

· Ensure adherence to country specific import legislation.

· Planning for BSM / Exhibition / Trade Show and Promotional activity.

· Look for new customers / avenues to increase market share in International market.

· Ensure Global presence in Social Media and portals

· No of new customers added

· New Foam applications identified and added

· Participation in No of fairs / exhibitions

Customer Satisfaction

· Maintain and enhance relationship with customers by providing support, information and guidance.

· Ensure timely end customer complaint redressal.

· Complaint resolution time.

Collections

· Ensure compliance to Statutory requirement.

· Ensure that payments are received timely from the customers.

· Ensure all custom, financial, etc. formalities to be completed on time.

· Credit Days

· Pending statutory requirement.

Team Development

· Provide training on export formalities, product knowledge to entire export team.

· Periodically review Sales performance with Team.

· Develop successor for Business Continuity.

· No. of Training Conducted

· No. of Job rotation

Key Decisions

l Decision on adding or dropping an Export customers.

l Decision on adding products in Export Portfolio.

l Decision on finalizing rates contracts, payment terms and conditions.

l Take decision on job rotation, employee development, promotion recommendation, disengaging non-performers and manpower planning.

Working Relation

· Close relationship with Peers to have a better understanding of Industry.

· Close relationship with R & D Department to ensure better understanding and smooth introduction / changes product portfolio for export customers.

· Work closely with Lab to provide all certification / test as required by Export customers.

· Work closely Customers to understand and develop product line extensions or new product lines.

· Close relation with Commercial to ensure that all financial claims / accounts of Export Parties are settled within time.

· Work closely with marketing department for catalogue support.

· Close relationship with other Service Departments.

· Work with operations, logistics and other concerned departments for better and timely service to customers.

· Work closely with Units to ensure timely and defect free supplies as per international standards.

· Work closely with Customs and other Government Departments to ensure all legal formalities are completed for exports.

· Close relation with subordinates to ensure harmonious working conditions.

Experience & Qualification

· As per the Policy

Years of experience - 7- 12 yrs

Location - Noida

CTC - up to 10 LPA

TEAM LEADER INTERNATIONAL SALES

EDUCATION KNOWLEDGE & WISDOM Tuesday, December 22, 2020